Simple corporate ordering
How to Order Customized Promotional Pens
From choosing a pen to approving the artwork and receiving the finished order, KumuGroup keeps every step clear, secure and easy to follow.
Free virtual sample
Optional physical sample
Secure online payment
Delivery across Bangladesh
Step by step
Your order journey
Follow these steps to place a customized promotional pen order through our website.
Choose your product
Browse the available promotional pens and open the product that fits your event, campaign or corporate requirement.
Select colours and quantities
Choose one or more pen colours and enter the required quantity for each. The product page shows the minimum order quantity and applicable bulk price.
Create a free virtual sample
Preview your name, message or logo on the pen before ordering. This helps you visualize placement and overall appearance.
RecommendedOrder a physical sample if needed
Want to check the pen in person first? Place a separate physical sample order. The eligible sample value can be credited when you later place the qualifying bulk order.
OptionalAdd the bulk order to your cart
Review the selected colours, quantities and pricing, then add the product to your cart. You can update the colour-wise quantities before checkout.
Provide your artwork details
After adding the product to your cart, upload your logo or provide the text and placement instructions. Saved artwork may be reused for future orders from your account.
Checkout and make payment
Enter the billing and delivery information, review the complete order, accept the store policies and pay through the available secure payment option.
Approve, produce and receive
Our team reviews the order and confirms the final artwork with you. Production begins after approval, followed by quality checking and delivery to your address.
Virtual sample
A fast on-screen preview for checking your logo or text on the selected pen. Use it while exploring the product—there is no need to wait for delivery.
Free and useful for quick visual planning before ordering.
Physical sample
A real product sample delivered to you so you can evaluate the colour, build and writing experience before confirming a larger purchase.
Eligible sample value is credited according to the bulk-order terms shown during ordering.
Good to know
Before you place the order
A few important points help keep customization and delivery smooth.
MOQ and bulk pricing
Minimum order quantities and quantity-based prices can vary by product. Always check the pricing table on the product page.
Artwork approval
Production begins only after the final artwork, spelling, colour and placement have been approved. Please review the proof carefully.
Clear logo files
Upload the clearest available version of your logo or design. Better source artwork helps produce a sharper and more accurate print.
Delivery timeline
Estimated delivery is generally within 5 working days inside Dhaka and 10 working days outside Dhaka after the order and artwork are confirmed.
Customized product policy
Customized goods are made specifically for each customer and are not returnable unless they arrive defective or differ from the approved order.
Need assistance?
For product selection, quantities, artwork or ordering support, contact our team at 01819-197506.
Quick answers
Frequently asked questions
Can I see my logo on a pen before placing an order?
Yes. Use the free virtual sample option on the product page to preview your text or logo. The final production artwork will still be reviewed and approved separately.
Can I order a physical sample before ordering in bulk?
Yes. If physical samples are available for the selected product, you can place a separate sample order to check the product before committing to the bulk quantity.
When do I upload my logo or artwork?
After adding the product to your cart, the website will guide you to provide the logo, text and customization instructions for that product.
Can I order several colours together?
Yes. For supported variable products, you can enter separate quantities for multiple colours and add them as one organized product order.
When does production begin?
Production starts after the order requirements, payment and final artwork have been confirmed. Changes requested after approval may affect the delivery schedule.
Ready to create your promotional pens?
Explore the collection, compare bulk prices and preview your branding before placing the order.
