Your Information Matters
Privacy Policy
At KumuGroup, we value your privacy and are committed to protecting your personal information when you visit our website, place an order or communicate with us.
This Privacy Policy explains how we collect, use, store and protect your information when you visit www.kumugroupbd.com, place an order or communicate with us. By using our website, you agree to the practices described in this Privacy Policy.
Privacy Policy Sections
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Policy Sections
01
About KumuGroup
KumuGroup is a Bangladesh-based manufacturer and supplier of promotional products, customized corporate gifts, and branding solutions.
Since 1986, we have been serving businesses, educational institutions, NGOs, government organizations, and individual customers with high-quality customized promotional merchandise.
02
Information We Collect
When you visit or use our website, we may collect the following information:
Personal Information
- Full Name
- Company Name, if applicable
- Email Address
- Mobile Number
- Billing Address
- Shipping Address
- Order Information
- Uploaded logos or artwork for customization
Technical Information
We may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Time Spent on Website
- Cookies and Similar Technologies
03
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Deliver products to your address
- Provide quotations
- Customize promotional products
- Respond to customer inquiries
- Improve our website and services
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Send order updates via SMS or email
We do not sell your personal information.
04
Payment Information
Payments on our website are processed securely through trusted payment gateway providers, including SSLCommerz.
KumuGroup does not store your debit card, credit card, mobile banking PIN, or banking passwords on our servers.
Payment information is securely processed by our authorized payment gateway providers according to industry security standards.
Card numbers, banking passwords and mobile banking
PINs are not stored by KumuGroup.
05
Product Customization
Customers may upload:
- Company Logos
- Artwork
- Brand Guidelines
- Printing Instructions
These files are used solely for manufacturing and delivering your customized products.
We do not use customer artwork for advertising or resale without prior written permission.
06
Cookies
Our website uses cookies to:
- Remember your preferences
- Improve website performance
- Analyze website traffic
- Keep shopping cart information
- Enhance your browsing experience
You may disable cookies through your browser settings; however, some website features may not function properly.
07
Sharing Information
We only share information when necessary to complete your order.
This may include:
- Courier partners
- Payment gateway providers
- SMS notification providers
- Government authorities when legally required
We do not sell or rent customer information to
third parties.
08
Third-Party Services
Our website may use trusted third-party services such as:
- SSLCommerz
- Courier Companies
- Google Analytics
- Google Maps
- Social Media Platforms
These services operate under their own privacy policies.
09
Data Security
We implement reasonable technical and organizational measures to protect your information, including:
- SSL Encryption
- Secure Hosting
- Password-Protected Administration
- Limited Employee Access
- Regular Website Updates
Although we strive to protect your information, no online transmission can be guaranteed to be 100% secure.
10
Marketing Communications
If you subscribe to our newsletter or promotional messages, we may occasionally send updates regarding:
- New Products
- Promotional Offers
- Corporate Gift Ideas
- Company Announcements
You may unsubscribe at any time by contacting us or using the unsubscribe option provided in our communications.
11
Customer Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Update your information
- Delete your information where legally permitted
- Withdraw marketing consent
To make such requests, please contact us using the information below.
12
Children's Privacy
Our website is intended for individuals aged 18 years or older.
We do not knowingly collect personal information from children under the age of 13.
If we become aware that such information has been collected, we will promptly delete it.
13
Data Retention
We retain customer information only as long as necessary to:
- Complete orders
- Provide customer support
- Maintain accounting records
- Comply with legal requirements
- Resolve disputes
After the retention period, information is securely deleted or anonymized.
14
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
Users are encouraged to review the privacy policies of those websites before providing personal information.
15
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated effective date.
Continued use of our website after changes are published constitutes acceptance of the updated policy.
16
Contact Information
If you have any questions regarding this Privacy Policy or how we handle your information, please contact us.
Kumupens
part of Kumu Group
Website
Email
Phone
Registered Address
205, Komolaghat,Munshiganj, Bangladesh.
Trade License
No. 1667
BIN
006230902-0207
