Frequently Asked Questions (FAQs)

General Questions

1. What is KumuGroup?

KumuGroup is a Bangladesh-based manufacturer and supplier of promotional products, customized corporate gifts, and branding solutions. Established in 1986, we help businesses, educational institutions, NGOs, and government organizations strengthen their brands through high-quality customized merchandise.

2. What products do you offer?

We offer a wide range of promotional and corporate branding products, including:

  • Promotional Pens
  • Notebooks
  • Mugs
  • Bags & Backpacks
  • Promotional Apparel
  • Caps
  • Corporate Gift Sets
  • Technology Accessories
  • Office Supplies
  • Customized Promotional Merchandise

Our product range continues to grow to meet the evolving needs of our customers.

3. Can you customize products with our company logo?

Yes. We specialize in logo printing and custom branding. Most of our products can be personalized with your company logo, slogan, artwork, or promotional message.

4. What printing methods do you use?

Depending on the product, we use various printing techniques such as:

  • Pad Printing
  • Screen Printing
  • UV Printing
  • Laser Engraving
  • Heat Transfer Printing
  • Embroidery
  • Digital Printing

Our team will recommend the most suitable method based on the product and your branding requirements.

Ordering

5. How can I place an order?

You can place an order by:

  • Ordering directly through our website.
  • Requesting a quotation.
  • Contacting our sales team by phone or email.
  • Visiting our office.

For customized products, our team will assist you throughout the ordering process.

6. Is there a minimum order quantity (MOQ)?

Minimum order quantities vary depending on the product.

Some products are available in small quantities, while customized promotional items may require a minimum order quantity.

Please contact us for product-specific MOQ information.

7. Can I order samples?

Yes.

Samples may be available depending on the product. Sample charges and delivery costs may apply.

Please contact our sales team for availability.

Artwork & Customization

8. What file formats do you accept for logos?

We recommend:

  • AI
  • EPS
  • PDF
  • SVG

We also accept:

  • PNG
  • JPEG

For the best printing quality, vector files are preferred.

9. Will I receive a design proof before production?

Yes.

For customized orders, we prepare a digital artwork or virtual proof for your approval before production begins.

Production starts only after receiving your approval.

10. Can I change my artwork after approval?

Changes are possible only before production begins.

Once production has started, modifications may not be possible.

PRICING & PAYMENT INFORMATION

11. Which payment methods do you accept?

We offer secure online payments through SSLCommerz, one of Bangladesh's leading and Bangladesh Bank–licensed payment gateways. During checkout, you can pay using the following payment methods (subject to availability):

💳 Debit & Credit Cards

  • Visa
  • Mastercard
  • American Express (AMEX)
  • UnionPay
  • DBBL Nexus
  • Q-Cash
  • Other supported local and international debit, credit, and prepaid cards

📱 Mobile Financial Services (MFS)

  • bKash
  • Nagad
  • Rocket
  • Upay
  • Other supported mobile financial service providers

🏦 Internet Banking

Payments through participating banks supported by SSLCommerz, including:

  • Islami Bank Bangladesh PLC (IBBL)
  • Bank Asia
  • AB Bank
  • Mutual Trust Bank (MTB)
  • City Bank (Citytouch)
  • And other participating internet banking partners

💼 E-Wallets & Digital Payment Options

Additional digital wallets and payment options supported by SSLCommerz may also be available during checkout, depending on your bank and payment provider.

🚚 Cash on Delivery (COD)

Cash on Delivery may be available for selected products and delivery locations within Bangladesh.

12. Do your prices include VAT and delivery charges?

Product prices are displayed on the website. Applicable VAT (if any), customization charges, and delivery charges will be shown during checkout or quotation.

Delivery

13. How long does delivery take?

Estimated delivery times are:

  • Inside Dhaka: Up to 7 working days
  • Outside Dhaka: Up to 10 working days

Customized products may require additional production time depending on the order quantity and printing requirements.

14. Do you deliver all over Bangladesh?

Yes.

We provide nationwide delivery through trusted courier partners.

15. Can I track my order?

Yes. Once your order has been shipped, you will receive tracking information (where available) through SMS, email, or our customer support team.

Returns & Refunds

16. Can I return customized products?

Customized products are generally non-returnable because they are manufactured according to your approved design.

However, replacements or refunds are available if:

  • Wrong products are delivered.
  • Products arrive damaged.
  • Manufacturing defects are found.
  • The delivered product differs from the approved artwork.
17. How long does a refund take?

Approved refunds are processed within 7–10 working days through the original payment method.

Quality

18. How do you ensure product quality?

Every order undergoes quality inspection before shipment.

We are committed to delivering products that meet our quality standards and customer expectations.

19. Why might product colors look slightly different?

Actual product colors may vary slightly due to:

  • Screen settings
  • Photography lighting
  • Manufacturing variations
  • Printing materials

We always strive to produce the closest possible match.

Business & Corporate Orders

20. Do you work with businesses and organizations?

Yes.

We regularly serve:

  • Corporate Companies
  • Government Organizations
  • NGOs
  • Educational Institutions
  • Banks
  • Hospitals
  • Small Businesses
  • Retailers
  • Wholesalers
21. Can you handle bulk orders?

Absolutely.

We have extensive experience managing bulk promotional product orders for corporate events, marketing campaigns, exhibitions, conferences, and employee recognition programs.

22. Do you offer wholesale pricing?

Yes.

Special pricing is available for bulk and wholesale orders. Please contact our sales team for a customized quotation.

 

Company Information

23. Is KumuGroup a registered business?

Yes.

KumuGroup is a legally registered business in Bangladesh.

Our Trade License, BIN Registration, and company information are available on our website for transparency.

24. Since when has KumuGroup been operating?

KumuGroup has been serving customers since 1986, providing promotional products and branding solutions with a commitment to quality, reliability, and customer satisfaction.

Support

25. How can I contact KumuGroup?

You can reach us through:

  • Phone
  • Email
  • Contact Form
  • Facebook Page
  • Office Visit during business hours

Our customer support team is ready to assist you with product inquiries, quotations, order updates, and after-sales support.

Need More Help?

If you couldn't find the answer you're looking for, please don't hesitate to contact us. Our team is happy to assist you with product recommendations, customization options, bulk orders, or any other questions you may have.

Email: info@kumugroupbd.com
Phone: +88 01819197506
Website: www.kumugroupbd.com