Terms & Conditions

KumuGroup is a Bangladesh-based manufacturer and supplier of promotional products, customized corporate gifts, and branding solutions.

Established in 1986, we provide high-quality customized promotional merchandise to businesses, educational institutions, government organizations, NGOs, and individual customers.

By placing an order through this Website, you confirm that:

• You are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.
• The information you provide is accurate, complete, and up to date.
• You have the legal authority to enter into a binding agreement.

KumuGroup offers a variety of promotional products, including but not limited to:

• Promotional Pens
• Notebooks
• Mugs
• Corporate Gift Sets
• Bags & Backpacks
• Promotional Apparel
• Caps
• Technology Accessories
• Customized Promotional Merchandise

Many of our products are manufactured according to customer-provided specifications.

Customers are responsible for ensuring the accuracy of:

• Logos
• Artwork
• Text
• Spelling
• Colors
• Design approvals

All prices displayed on the Website are in Bangladeshi Taka (BDT) unless otherwise stated.

Prices may change without prior notice.

The final payable amount will include applicable taxes, delivery charges, if any, and other fees displayed during checkout.

Submitting an order does not automatically guarantee acceptance.

KumuGroup reserves the right to:

• Accept or reject any order.
• Cancel orders due to stock unavailability.
• Cancel orders due to pricing errors.
• Cancel orders suspected of fraud or misuse.

We accept secure online payments through authorized payment gateway providers, including SSLCommerz.

Available payment methods may include:

After successfully placing an order, customers will receive an order confirmation by email, SMS, or phone call, depending on the information provided during checkout.

If you do not receive confirmation, please contact our customer support.

Estimated delivery times are:

Customized products may require additional production time depending on order quantity and printing requirements.

Delivery timelines may be affected by:

• Public holidays
• Weather conditions
• Courier delays
• Unforeseen circumstances

Products displayed on the Website are subject to availability.

If a product becomes unavailable after an order has been placed, we will contact you to discuss:

• An alternative product
• Waiting for restocking
• A full refund

Orders may be cancelled before production or shipment begins.

Customized orders that have entered production cannot normally be cancelled.

To request cancellation, please contact our customer service as soon as possible.

Returns and refunds are governed by our Return & Refund Policy.

Approved refunds will be processed within 7–10 working days through the original payment method.

Customized products are generally not eligible for return unless:

• Incorrect products were delivered.
• Products were damaged during delivery.
• Manufacturing defects are present.
• The delivered product does not match the approved order.

Customers agree to:

• Provide accurate contact information.
• Provide accurate delivery information.
• Review artwork before approval.
• Maintain confidentiality of their account credentials.
• Use the Website lawfully.

All Website content including:

• Logo
• Product images
• Graphics
• Text
• Website design
• Icons
• Software

Such content belongs to KumuGroup or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or modified without prior written permission.

Users shall not:

• Use the Website for unlawful purposes.
• Upload offensive or illegal content.
• Attempt unauthorized access to our systems.
• Introduce malware or malicious software.
• Interfere with Website security or functionality.
• Use automated tools to scrape Website content without permission.

KumuGroup shall not be liable for:

• Indirect or consequential damages
• Loss of profits
• Business interruption
• Courier delays beyond our control
• Delays caused by force majeure events
• Customer-provided artwork errors
• Color differences resulting from monitor settings

Your use of this Website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Our Website may use trusted third-party services, including:

• SSLCommerz
• Courier companies
• SMS providers
• Analytics tools

These services operate under their own terms and privacy policies.

KumuGroup shall not be held responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including:

• Natural disasters
• Floods
• Fires
• Government restrictions
• Strikes
• Political unrest
• Epidemics or pandemics
• Internet or power outages

We reserve the right to modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on this Website.

Continued use of the Website constitutes acceptance of the updated Terms.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the People's Republic of Bangladesh.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Bangladesh.

If you have any questions regarding these Terms & Conditions, please contact us.

KumuGroup